Baja International Manufacturing S.A. de C.V.
Trans-Continental Manufacturing
Maquiladora (Export.)
Actividad principal
Fabricación y ensamble de partes de metálicas.

Customer Service/ Servicio Al Cliente

Descripción y detalle de las actividades

Customer Purchase Orders
• Enter customer Purchase Orders accurately into SAP
• Using SAP to track all open orders to ensure on time delivery (OTD)
• Work with warehouse to ensure processing and delivery of daily pick tickets (PT)
• Respond, a timely manner, to customer inquiries regarding open order status
• Maintain open and regular communication between customer and planning for open order status
• Work with Accounting to keep customer account up to date to include resolving late payments, RMA, Credit Memos, price verification and adjustments

• Verify inventory levels for customer orders are accurate. Notify supervisor of any shortages
• Knowledge of UPS; FEDEX; LTL Freight procedures for shipping and receiving
• Working with purchasing and customer buyer to notify inventory levels are too high or too low
• Negotiate with customer buyer to ensure overstock and shortages are kept within agreed Kanban Agreements
• Responsible for receiving QMN’s, NCMR notification from customer and transferring the information to Quality Department to ensure the proper follow up on each rejection/complaint
• Creating monthly reports to track customer rejections/complaints and the respective corrective actions from internal Quality Department
• Prepare monthly reports for On Time Delivery Metrics.
Team Leadership
• Understand, support, and communicate the Vision and Goals of the organization
• Promote a Culture that supports Safety, Continuous Improvement, and Quality

• Other Duties as Assigned by Supervisor

Experiencia y requisitos

Skills & Experience
• Strong computer Skills in MS Office Suite.
• Bi-lingual (Spanish/English) strongly desired.
• 2+ years of customer service experience; experienced in manufacturing preferred.
• Ability to read and interpret documents such as shipping documents, operating and maintenance instructions, procedure manuals, product drawings, and other manufacturing documents.
• High school diploma required, college preferred.
Technical Competencies
• Supply Chain Logistics
Personal Competencies
• Communication
• Customer Service
• Decision Making
• Problem Solving
• Results Orientation

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Información Adicional
Vacantes 1
Contrato Permanente
Área Administración
Estudios Carrera Trunca
Turno Diurno
Sexo Indistinto
Edad 25 - 45 años
Horario 7:00am 17:00 L-V
Jornada Tiempo Completo
Sueldo Segun aptitudes
Idioma Hablado Escrito
Inglés 80% 80%

Cecilia Pérez
Correo electrónico
(664) 484.14.52
Av. Industrial No. 1801
Colonia ó fracc.
Cd. Industrial
Tijuana, Baja California
Sitio web local
Aviso de privacidad
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