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Organización
Poly México
Corporativo
Plantronics Inc.
Giro
Maquiladora (Export.)
Actividad principal
Empresa líder en manufactura y diseño de dispositivos de comunicación.
Empleados
3200

Tech Support Rep. (part Time Full Time Positions)

Descripción y detalle de las actividades

Poly (Plantronics) is a global leader in business and consumer audio communications. For more than 50 years, we’ve been driven by a single obsession to support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments.

Join our adventure!

Summary:

• The Technical Support Representative is the first contact for our customers with respect to all their questions regarding our products and services.
• The Technical Support Representative has the responsibility to manage these contacts in a very customer oriented, efficient and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.

Responsibilities:

• Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
• Handle customer assistance requests by phone, email, web-chat, video, etc., (omni channel) and ensure those that cannot be addressed at first contact are escalated and followed up on appropriately
• Ensure CRM system is kept fully updated with work on customer issues
• Obtain accurate customer details and amend contact-handling system when applicable
• Generation of sales leads from these contacts
• Gives interface matrix listed compatibility information to customers on company released products.

Experiencia y requisitos

Required education, experience, skills:

• 90% English Spoken and Written.
• Bachelor degree or equivalent experience
• A minimum of 1-2 years of related experience
• Good knowledge on Windows & MAC environment and applications
• Worked in a technical support position, preferably in Unified Communications sector, would be a benefit
• Experience with Customer relationship management (CRM) systems
• Additional technical certification is an advantage
• Problem solving and troubleshooting skilled
• Excellent understanding of computer operating systems
• Ability to review and contribute to technical articles
• Ability to process and retain large amount of information and complexity
• Customer Focused
• Self-driven and independent and able to manage own time, goals & objectives
• People oriented and a team player
• Strong commercial affinity
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure.

What do we have to offer?
• Joining a fun and supportive global team, going through a journey of change and globalization, truly making an impact on Poly’s success in the future.
• Joining a community that sets high standards, actively supports personal and professional development, and strives to provide an optimal work life balance.

Compartir vacante por:
Información Adicional
Vacantes 1
Contrato Permanente
Área Administración
Estudios Carrera Profesional
Turno Diurno
Sexo Indistinto
Horario Part time (5 horas) & Full time position
Jornada Medio Tiempo
Idioma Hablado Escrito
Inglés 90% 90%

Contacto
Reclutamiento
Correo electrónico
reclutamiento@plantronics.com
Teléfono
(664) 647-4800
Dirección
Bellas Artes No. 20308
Colonia ó fracc.
Ciudad Industrial
Ciudad
Tijuana, Baja California
Sitio web local
https://www.poly.com/us/en