What does an Operations Manager really do? Think of yourself as someone who will build relationships and consult with their clients on optimal solution implementation through service, education, and support, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an Operations Manager
As an Operations Manager, you will manage the day-to-day business operations including performance, billing, handling adherence and ensuring KPIs are met. You will have weekly syncs with Team Leads, and one on one coaching and development with Teammates as needed. You will meet with senior management and clients as needed to continue business growth. You are responsible for interviewing Team Leads and Quality Analysts. You will also promote department culture.
Do you have what it takes to be an Operations Manager?
What is it we’re looking for? Well since this is an Operations Manager we need someone with at least two years of experience as an operations manager in a customer experience environment, but not required. What else? We also prefer someone with a BA/BS degree.
Now let’s get technical. We’re looking for someone who has experience managing supervisors, as well as coaching and developing Teammates. Someone with strong computer skills, especially in using Microsoft Office applications.
We also need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Someone who should have a track record of meeting targets and delivering on targets.