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Organización
Mam de la Frontera, S.A. de C.V.
Corporativo
Tacna Services, Inc.
Giro
Maquiladora (Export.)
Actividad principal
Maquila, shelter

Customer Support Representative (bilingual)

Descripción y detalle de las actividades

● Answers general questions about how the company operates, including but not limited to: 
○ Estimated fulfillment and delivery dates.  
○ Product information.  
○ Policies and graphics guidelines.  
○ Store integration information.  
○ Billing and tax information. 
○ Stock concerns.  
○ Warehousing operation and management.  
● Edits orders at customer request and in accordance with our policies.  
● Updates customers on relevant information regarding their orders, accounts, warehoused items,  etc.  
● Processes reshipments and refunds in accordance with our policies.  
● Contacts and cooperates with other departments to address customer concerns (i.e. graphics,  developer support, etc.).  
● Receives and checks into customer complaints.  
● Assists customer in-store setup and syncing operations.  
● Troubleshoots syncing and IT errors.  
● Tracks missing or late orders insofar as reaching out to other departments and/or our carriers.  
● Manages customer expectations of fulfillment timeframes, product quality, means of contact,  pricing, policies, etc.  
● Carries out additional tasks as assigned by the Customer Support Manager.  
● Reports directly to Seniors and Customer Support Managers in the event of escalation or  emergency.

Experiencia y requisitos

● 1-2 years call center experience
● High school diploma   
● Proven customer support experience or experience as a client service representative 
● Track record of over-achieving quota 
● Strong phone contact handling skills and active listening 
● Familiarity with CRM systems and practices 
● Customer orientation and ability to adapt/respond to different types of clientele  
● Excellent communication and presentation skills 
● Ability to multitask, prioritize, and manage time effectively

Live Near to Florido- Valle Bonito areas

Compartir vacante por:
Información Adicional
Vacantes 2
Contrato Permanente
Área Administración
Estudios Preparatoria
Turno Diurno
Sexo Indistinto
Edad 21 - 40 años
Horario L a V
Jornada Tiempo Completo

Contacto
Depto. Reclutamiento
Correo electrónico
bolsadetrabajo@tacna.net
Teléfono
(664) 681-1400
Dirección
Águila Coronada No. 19491
Colonia ó fracc.
Baja Maq El Águila
Ciudad
Tijuana, Baja California
Sitio web corp.
http://tacna.net/