Provides new and existing customers with the best possible service in relation to order processing and clarification duties. Thoroughly reviews incoming faxed, emailed, or EDI orders for key information, and processes clarifications with the customer via phone or email when applicable.
-Enters timely and accurate orders according to departmental standard work procedures using Order management Software and SAP.
-Reviews incoming orders for all special requirements such as terms and conditions, special pricing, quotes, etc; as they are received.
-Works with customers to resolve any discrepancies between the purchase order and the operating system.
-Assigns the appropriate delivery block on problematic orders, thoroughly documents detailed notes.
-Completes daily follow up for customer’s purchase orders resolutions.
-Understands the need for escalation to leadership relative to barriers that impede order entry or release of purchase orders.
-Accountable to hit individual metrics and team metrics, and order entry accuracy and cycle time.
-Collaborates cross-functionally with Operations, Customer Service, Quality, and Master Data
--Ensures Brady orders are fully compliant relevant to SOX, ISO, AS9100, OSHA and ANSI requirements
-Performs core job responsibilities with limited supervision and in accordance with standard operating processes.
-Active engagement on daily management meetings.
High School diploma or equivalent
1-2 years of Order Management or equivalent job-related experience
Bilingual in English & Spanish 90%
Strong verbal and written communication skills.
Basic computer skill and experience working with Microsoft Office
|Horario||Lunes a Viernes 7:oo a 5:00|