Organización
Infolink Aplicaciones, S.A. de C.V.
Giro
Informatica
Actividad principal
Customer support, customer success, it support, software development, big data
Empleados
100

Contact Center Qa Analyst

Descripción y detalle de las actividades

Note: IMPORTANT. —Not looking for Manufacturing Industry Quality Assurance Analyst. —

Essential Duties and Responsibilities include the following. Other duties may be assigned:

-Monitor and evaluate agents on soft skills and product knowledge.
-Address and resolve quality issues throughout the customer journey support interactions.
-This position has no direct supervisory responsibilities, but does serve as a coach and mentor for angents and other possitions.
-Accept responsibility of training and preparing new employees for this position.
-Understand and define overall quality requirements wherever needed.
-Collecting, compiling, and analyzing statistical QA data to help identify areas for improvement.
-Participating in QA team calibration as well as interdepartmental feedback sessions.

Experiencia y requisitos

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

-Fully bilingual
-At least two years of call center experience needed.
-Basic skills in Excel, PowerPoint, Word.
-Organized; ability manage multiple projects at one time.
-Customer Friendly Attitude
-Discretion.
-Outside-the-Box Thinker
-Problem Solving/Analysis.
-Communication Proficiency skills.
-Collaboration Skills.

Compartir vacante por:
Información Adicional
Vacantes 4
Contrato Permanente
Área De Servicios
Estudios Carrera Trunca
Turno Diurno
Sexo Indistinto

Contacto
Itzel Lara
Correo electrónico
ilara@infolinksa.com
Teléfono
(656) 566-0838 Ext. 4017
Dirección
Ejercito Nacional No. 7695
Colonia ó fracc.
El Marquez.
Ciudad
Ciudad Juárez, Chihuahua
Sitio web corp.
http://www.infolinksa.com
Sitio web local
http://www.infolink-exp.com