Account Administrator

• Active, engaged, forward thinking.
• Ensure customer expectations are addressed in a timely manner.
• Take care of and anticipate your assigned accounts needs.
• Provide direct customer support for specified key accounts.
• Obtain sales forecasts and facilitate supply agreements/annual P.O.’s for specified key accounts.
• Assist Business Development with specified Sales activities.
• Participate in Customer Meetings and Audits as required.
• Participate in Trade Shows and Customer Visits as required.
• Be well versed in the ordering patterns of your assigned accounts including:

                         o   Part Numbers

                         o  Volumes

                         o  Unit Prices

                         o  List Prices

                         o  Gross Profit Margins

                         o  Annual Revenue

                         o  Global Revenue for corporate accounts

                         o  Contract Terms

                         o  Binder Information

• Notify the Director of Business Development of any abnormalities in buying patterns.
• Prepare and maintain a binder for each of your assigned accounts according to the provided template.
• Directly manage technical calls with our customers.
• Directly manage customer visits of our facilities.
• Directly manage quarterly business reviews with our top customers under your ownership.
• Regular, reliable and predictable attendance.
• To be fully versed in all aspects of the current contract for their assigned accounts.
• Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.
• Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.
• May perform other job related duties as assigned.
• May beassigned to any Scantibodies location for any period of time.