Custom Sensors & Technologies de Mexico, S.A. de C.V.

Customer Quality Engineer

Custom Sensors & Technologies de Mexico, S.A. de C.V.

Abr. 08

Tijuana, Baja California


Maquiladora (Export.)

Actividad principal

Manufactura de productos Automotrices, industrial y aeroespacial.

Número de empleados


Sitio Web corporativo


Laguna Mainar 4920

Colonia o fraccionamiento

El Lago


Tijuana, Baja California

Descripción y detalle de las actividades

Job Objective: Apply and keep quality requirements for processing components and other material into finished good and products. Drive the design and implementation methods and procedures for testing and inspection the quality level of products and equipment. Lead / Drive /Truck the internal quality performance from part level to company level Requirements: • Electrical/Electronic Engineering degree • Minimum 3-5 yr. experience • Strong Customer management • 90% English (Spoken / Written) • Proficient in APQP, MSA, SPC • Understanding and application of ISO-9001 / TS-16949 standards • Lean Manufacturing (Minimum Core Tools - VSM, SW, 5 S's +1) • Demonstrated management of Structure Problem Solving Methodologies such as 8D’s and techniques - "Fishbone" 5 whys, "Red X" • Analysis and Data Management (be able to understand situations, structured data and management actions) • Knowledge in GD & T standards and IPC • Self-starter / self-management, • Teamwork • Strong experience in Automotive Electronic / Electrical Industry (Required: be able to understand the basic functions of the component, skills and behaviors) • Use of Vernier, Voltmeter, other electronic measuring devices.

Experiencia y requisitos

Support Customer: PPAP: • Coordinate with different departments / areas of DTC preparation and submission of PPAP documentation systems to customers on the date previously set. • Direct communication with the customer to ensure the close monitoring of the process until approvals are obtained. • Where applicable coordinate and submit deviations and / or interim documentation; therefore obtain approvals. Returns Plant / Factory / Warranty: • Report all returns to management plant / factory / warranty within the first 4 hours after notification of the Customer. • If customer complaint is received RMA provide information to the same customer and start MRB process. • MRB Continuation of the multidisciplinary team (Production, Industrial, Materials, Manufacturing Engineering, Testing, Failure Analysis, Supplier Quality Engineering and Customer Service). • On arrival from and after its analysis, call the multidisciplinary team and start troubleshooting structure (SPS) to identify and determine the root cause permanent corrective actions. • Inform the customer the root cause and corrective action resulted from the SPS. When it is determined NTF / Customer damage to ensure credit is given to the plant. Reviews / Boards with Customer: • To review board RMA weekly, Excel spreadsheets containing statistical information and RMA status must be kept updated. • Conducting the meeting: setting the agenda, place, time, support, information sharing, document action items, and communication minutes after the meeting. Quality System: • Engineering Changes (ECN): -Review each ECN for implementation and adaptatation, assessing customer impact and management actions based change request. • Internal Audits: - Being internal auditor to support the effectiveness of the quality system - Team Leader when necessary to reach specific conclusions. • Layered Audits: - Ensure that audits are executed according to plan. - To assess the effectiveness of actions taken.

Número de vacantes









Tiempo Completo


Titulo Profesional