North American Production Sharing de México, S.A. de C.V.

Customer Service Agent for Pacifico - Not a call center

North American Production Sharing de México, S.A. de C.V.

Tijuana, Baja California

Marzo 28 2024

Correo de contacto

*****@napsmexico.com

Giro

Maquiladora (Export.)

Actividad principal

Administración de maquiladoras.

Número de empleados

10000

Sitio Web corporativo

Datos de sucursal

*****@napsmexico.com

Vía Rápida Poniente 16955-58 Río Tijuana, 3ra. Etapa Tijuana, Baja California

Descripción y detalle de las actividades

The Customer Service Agent is responsible for implementing the Customer Service daily operations. The Customer service agent ensures an excellent customer experience with every contact (phone, email, and or by chat) Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts. *** This is not a Call Center < "A company which specialized in the complete fabrication of all types of sheet metal products. Armed with an idea to produce a high quality yet affordable safe, like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business". - It's a Customer service role, assisting customers through phone calls and Emails, helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.***

Experiencia y requisitos

Responsibilities ·         Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements ·         Input complete and accurate information on Zendesk (Ticketing System) ·         Follow up on customer issues by e-mail, phone, or chat ·         Provide service parts and follow-up delivery Requirements -Experience in customer service (Industry preferable/ Call Center Acceptable).  -Good communication skills are needed for this position. (no slang). -Fluent in English is a requirement for this position (spoken/written). -Computer skills required. Windows (preferable). -No transportation issues - have your car (preferable). -Attention to detail. -Multi-task. -Assist demanding customers. -Problem-solving. -Time management.

Número de vacantes 1

Área Moldeo

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario Monday to Friday from 6am to 4pm

Salario mensual $4000 - $4059 MXN

Estudios Preparatoria

Inglés Hablado: 80%, Escrito: 80%

Sexo Indistinto

Edad 20 - 50 años

Disponibilidad p. viajar No