Sitio Web corporativo
Descripción y detalle de las actividades
POSITION RESPONSIBILITIES: The Help Desk coordinator is responsible to provide first level support to the user community. Answers calls, emails and self-serve requests, solves technical issues and administers system security. Manages and escalates tickets that cannot be resolved at this level. Provides technical support to a wide range of user groups with an emphasis on excellent customer service. Below are the position’s main responsibilities: Provide technical support either by phone or in person to the user community. Computer software and hardware troubleshooting. Create and manage Active Directory accounts. Create and manage ERP (PeopleSoft) accounts. Create e-mail accounts. Monitor tape backup jobs. Manage user requests by entering tickets on a help desk database, ensure we meet help desk SLAs, and provide level 1 support and escalate incidents when needed. Coordinate requests with external ERP third party support providers. Maintain and create Help Desk documentation. Provide physical coverage for 4 manufacturing plants in Tijuana on a rotating schedule.
Experiencia y requisitos
MINIMUM QUALIFICATIONS: Technical degree or equivalent experience, preferably in Information Systems or related field. Two or more years experience in hardware/software technical support in a networked Windows based environment with more than 100 users. Excellent customer service skills. Ability to work under pressure. Fluent in English. Written and Spoken 90%. DESIRED QUALIFICATIONS: Bachelor’s Degree in related area. Experience as a Help Desk analyst/rep. Experience with Microsoft Exchange. Experience with Windows Servers and/or Hyper V Microsoft Certification. Experience working in a large-scale manufacturing environment.
Número de vacantes 1
Área Informática Sistemas
Jornada Tiempo Completo
Estudios Carrera Profesional