Empresa confidencial

Customer Service Appointment Scheduling

Ene. 13

Tijuana, Baja California

Oferta de empleo confidencial

Ofrecemos a las empresas la opción de publicar sus ofertas de empleo de manera confidencial, esto es por razones propias de la empresa y en algunos puestos desean mantener la información de forma privada. A continuación se especifican algunas de las razones por las que las empresas deciden publicar sus oportunidades de empleo como confidenciales:

  1. La empresa desea mantener su publicación privada, para sustitución de sus empleados actuales.
  2. Es la búsqueda de personal para nuevas plazas de empleo dentro de las organizaciones que actualmente están por autorizar.
  3. Son empresas de nueva creación que requieren ciertos puestos sin la obligación de dar la información particular de su empresa en ese momento.

Descripción y detalle de las actividades

The Customer Service Appointment Scheduling will work directly with customers to schedule future appointments. These customer centric professionals are empowered and equipped to deliver WOW experiences to every customer. • Inbound phone calls for our scheduling line • Audit customers pending to be scheduled for delivery (after automated Schedule Point) • Arrange H4H pick-up/donations • Process LZB COI requests • LZB exceptions report - new process • Emailing customers that have product issues at time of delivery • Resolve basic questions and problems and refers most issues to higher levels. • Share your valuable insight with upper management regarding customer needs and feedback. • Must be able to work in a fast-paced environment.

Experiencia y requisitos

• Troubleshooter – You don’t believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create a personalized/tailored solution for each customer. • Organized - You keep your workload organized allowing you to provide follow-ups to customers in the time designated • Skillful guide – You clearly walk the customer through the resolution and set expectations for delivery with attention to details • Expert wordsmith – You know just the right way to respond, whether via chat, email, or phone. • Reputation builder – Your strong ability to display your expertise and exceed customer expectations means you’re the one shaping customers’ opinions of our brand. • Resilient – You can quickly move past negative interactions.

Número de vacantes

1

Área

Logística

Contrato

Permanente

Turno

Diurno

Jornada

Tiempo Completo

Horario

Lunes a Viernes 7:00am - 5:00 pm

Estudios

Carrera Profesional

Sexo

Indistinto