Call Center Services, S.A. de C.V.

Team Lead

Call Center Services, S.A. de C.V.

Oct. 19

Tijuana, Baja California

Giro

Telemarketing

Actividad principal

Servicios de atención telefónica elaboración y transferencia.

Número de empleados

2100

Sitio Web corporativo

Dirección

Av. Universidad 13021

Colonia o fraccionamiento

Colonia Internacional

Ciudad

Tijuana, Baja California

Descripción y detalle de las actividades

• Responsible for performance of agents • Analyze operating results on a weekly basis and inform the agent about his/her performance. • Train agents on operational issues. • Conduct monthly performance evaluations of individual agents and keep agent scorecard updated, in coordination with the QA Department. • Adjustment recommendations in employee schedules • Schedule penalties and disciplinary action in accordance with regulations under the supervision of the operating Supervisor. • Authorization permits, schedule exchanges, absence justification and deliver personal messages to Human Resources and their respective copy to the agent. • Provide necessary support and feedback directly to agents, when necessary. • Constantly scan operation to identify areas of opportunity.

Experiencia y requisitos

• 1 year or more in position or similar • High School Diploma or Technical Career • Basic understanding of percentages calculation • 95% bilingual (native English) • MS Office, Outlook, Internet Skills: • Teamwork • Organized • Negotiation skills • Work under pressure • Results-oriented • Efficient personnel management and conflict resolution.

Número de vacantes

3

Área

Operaciones

Contrato

Permanente

Turno

Diurno

Jornada

Tiempo Completo

Horario

8 am a 6 pm

Estudios

Preparatoria

Inglés

Hablado: 80, Escrito: 85

Sexo

Indistinto