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Descripción y detalle de las actividades
We are Poly. We make technology that powers human connection that simply works, then steps out of the way. We are changing how the world communicates and collaborates. And we need you. As a Tech Support Agent / Representative, you will be first contact for our customers with respect to all their questions regarding our products and services. Also have the responsibility to manage these contacts in a very customer oriented, efficient and effective way to ensure that they are fully satisfied, and the required solutions are provided instantaneously. Leverage best-in-class global practices to lead, develop, deliver and support enterprise wide programs and technology establishing Poly as an ‘employer of choice’. What you’ll do: • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations. • Handle customer assistance requests by phone, email, web-chat, video, etc., (omni channel) and ensure those that cannot be addressed at first contact are escalated and followed up on appropriately. • Ensure CRM system is kept fully updated with work on customer issues. • Obtain accurate customer details and amend contact-handling system when applicable. • Generation of sales leads from these contacts. • Gives interface matrix listed compatibility information to customers on company released products.
Experiencia y requisitos
We’d love to hear from you if: • 90% English Spoken and Written. • Bachelor’s degree or equivalent experience. • A minimum of 1-2 years of related experience. • Good knowledge on Windows & MAC environment and applications. • Worked in a technical support position, preferably in Unified Communications sector, would be a benefit. • Experience with Customer relationship management (CRM) systems. • Additional technical certification is an advantage. • Problem solving and troubleshooting skilled. • Excellent understanding of computer operating systems. • Ability to review and contribute to technical articles. • Ability to process and retain large amount of information and complexity. • Customer Focused. • Self-driven and independent and able to manage own time, goals & objectives. • People oriented and a team player. • Strong commercial affinity. • Strong communication skills, ability to build and maintain internal and external relationships. • Ability to work and perform under pressure. Listed above you will find some things we think will be valuable, but we’re also open-minded. If you recognize yourself in any skills related, we’d love for you to send us an application. Thrive at Poly because you are joining: • A global team, united by our innovative products, making an impact toward creating amazing new ways to hear, to see, to work, and to work together. • A company who believes a distributed workforce is the present and the future. We leverage our great products, so employees can work in an environment that makes them most connected and productive, no matter where they are. • People who are passionate about creating excellence – for our customers, and for each other. We’re in this adventure together! Ready to help us power the many? Let’s go!
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