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Descripción y detalle de las actividades
We are Poly. We make technology that powers human connection that simply works, then steps out of the way. We are changing how the world communicates and collaborates. And we need you. As a UCC System Engineer you will be part of the Poly Global Engineering Services Team. The UCC System Engineer is responsible for setting up, installing, maintaining, monitoring and securing UCC applications in support of Poly’s Global IT teams. Leverage best-in-class global practices to lead, develop, deliver and support enterprise wide programs and technology establishing Poly as an ‘employer of choice’. What you’ll do: • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in complex server and application environments. • Provide Subject matter expertise for UCC applications and infrastructure. • Utilize scripting skills to build reports and automate routine tasks. • Support system administration standards, processes, and security at Poly’s Global sites. • Maintain a professional demeanour when dealing with internal customers. • Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions. • Evaluate, test, and document technology and solutions aligned with Poly’s business initiatives. • Deliver projects on time and within budget, while working with minimal supervision.
Experiencia y requisitos
We would love to hear from you if: • Minimum 10 years of experience in UCC (Unified Communication and Collaboration) technologies. • Good experience with Linux operating systems (Ubuntu, CentOS, Red Hat). • Good knowledge of SIP and H.323. • Good knowledge of TCP/IP, DNS, and DHCP. • Experience analyzing voice traffic and packet captures (Wireshark or other tools). • Knowledge of SBCs (Session Border Controllers), Ribbon and Acme Packet. • Knowledge of VOIP devices, Phones, ATA (Analog Telephone Adapter). • Knowledge of UCC System Administration and SecOps best practices. • Knowledge of software development processes. • Experience with Atlassian tools (Jira, Confluence). • 90% English Spoken and Written. What you will need to be successful: • Strong written and oral communication skills. • Strong interpersonal skills. • Ability to conduct independent research into networking issues and products as required. • Ability to present ideas in user-friendly language. • Highly self-motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Strong customer service orientation. • Very good communications and presentation skills. • Experience working in a team-oriented, collaborative environment. Technical Certifications (Preferred) BroadWorks Certifications Cisco Collaboration Certifications CCNA RHCA, RHCE Listed above you will find some things we think will be valuable, but we’re also open-minded. If you recognize yourself in any skills related, we’d love for you to send us an application. Thrive at Poly because you are joining: • A global team, united by our innovative products, making an impact toward creating amazing new ways to hear, to see, to work, and to work together. Ready to help us power the many? Let’s go!
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