Customer Service Representative (Commercial Products)

Amphenol Mexicali is looking for a motivated Customer Service Representative (CSR) to join our team. This role is essential in managing supplier relationships and ensuring effective communication between various departments to support our manufacturing operations.

Responsibilities

• Manage pricing lines and profit margin ranges.
• Administer inventory based on production demand.
• Conduct supplier and merchandise analysis.
• Establish assortment standards concerning cost, brands, styles, etc.
• Maintain an updated supplier catalog.
• Foster excellent business relationships with suppliers to ensure collaboration and service.
• Ensure a preferred position with suppliers.
• Negotiate terms, discounts, benefits, returns, and various conditions with suppliers.
• Adhere to the ethics policy in negotiations.
• Generate purchase orders and general processing documents.
• Identify and select suppliers, including setting them up in the ERP system.
• Place purchase orders and follow up, including managing the import process from a purchasing standpoint.
• Maintain the ERP system.
• Request clarifications and/or justifications from suppliers regarding discrepancies in material deliveries, such as received quantities, price differences, poor quality, or deviations from specifications, and seek immediate solutions to issues.
• Evaluate supplier performance based on delivery times versus confirmed dates, material quality, and response times.
• Authorize requisitions and purchase orders in BUs: TT00, TP00, MP00, and MT00.
• Request information from engineering teams regarding any changes in material bills, from planning regarding changes in the MPS, and from AP regarding supplier payments.
• Seek assistance from the incoming area with urgent materials in their quality portal, as well as from the receiving area for urgent material reception.
• Request freight costs and special import costs for urgent materials from the logistics team.