IT Support

The primary responsibility of this position is to provide end-user support for hardware, software and network assistance. Duties consist of handling Help Desk tickets. Software and Hardware support may require installation and configuration for both off-the-shelf and custom software.

Other responsibilities include:

· Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, & triage trouble tickets

· Install and configure complex hardware/software and provide support for upgrades and enhancements

· Support warehouse hardware systems, Barcode Scanners, label printers, etc...

· Hardware image configuration management for desktops, laptops, and servers

· Verify issue resolution with the customer and update the Help Desk ticketing system

· Work closely with infrastructure, database, and development personnel to resolve user issues

· Communicate plans and progression of issue resolution in a timely manner

· Actively contribute to ongoing process improvement

· Configure, install, and support servers, desktop hardware, and software

· Document fixes and contributes to the standardization of processes and procedures