Practicante Customer Service

The Customer Service Intern would assist on follow-up for all orders and quotes along with the administration of customer requests. Performs a variety of order administration support activities for customer accounts.

What you will do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Maintains customer inquiries, including correspondence concerning sales order status, order changes and billing/receivables questions.
• Generates and distributes orders and quotes summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices.
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports

What you will learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions.