Quality Engineer

Masimo

Mexicali, Baja California

Enero 21 2026

Correo de contacto

*****@masimo.com

Giro

Maquiladora (Export.)

Actividad principal

Ensamble de sensores para oximetros (productos médicos).

Número de empleados

4350

Sitio Web corporativo

Aviso de privacidad

Descripción y detalle de las actividades

Receive, register, and classify customer complaints related to product quality, service, delivery, or documentation.
Validate complaints and prioritize them based on severity and customer impact.
Maintain direct communication with customers to clarify issues and provide status updates.
Investigate complaints using quality tools such as 5 Whys, Fishbone (Ishikawa), FMEA, and data analysis.
Coordinate with cross-functional teams (production, engineering, logistics, purchasing, customer service).
Define, implement, and follow up on corrective and preventive actions.
Document complaints, investigations, and actions within the Quality Management System.
Monitor quality indicators such as number of complaints, PPM, response time, recurrence rate, and customer satisfaction.
Prepare and submit formal customer responses (e.g., 8D reports, A3 reports, technical reports).

Experiencia y requisitos

Advanced english.
VISA B1
Minimum of 2 years' experience as a Quality Engineer
Experience with ISO 13485 and FDA QSRs.
Experience in handling customer complaints
Ability to analyze situations thoroughly, identify potential problems, find and implement effective solutions
Hands on experience implementing and using statistical methods throughout various aspects of product realization, including but not limited to the use of Minitab, PFMEA, DOE and Gage R&R methodologies
Developing quality control systems.

Beneficios

Número de vacantes 1

Área Calidad

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar Si