Sr Customer Quality Engineer

KEY Responsibilities: Essential Duties include the following, but other duties may be assigned.

• Supports the resolution of production quality problems on time to meet the customer requirements

• Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide fast response.

• May partner with line quality engineers and management teams in layered process audits and internal audits.

• Follow procedure for control on non-conforming parts in production.

• Assisting clients during audits with the aim to come to a production release.

• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements.

• Perform warranty analysis and identify trends.

• Root cause analysis and implementation of corrective action

• Responsible for maintaining and continual improvement activities to enhance the quality system.

• Manage containment actions for Customer concerns and quality proactive notifications (including customer sorting & Quality Alerts).

• Manage additional controls with Engineering and Operations to ensure quality products.

• Manage quality RMA process, review, analyze trends, prepare reports and communicate.

• Support the Quality Inspectors, Technicians and Engineers to ensure that products and processes comply with the relevant requirements of the quality management system. Enhance awareness of customer expectations by:

• Constantly communicating customer expectations to site

• Periodically distributing briefing notes to the Group.

• Eliminate line failures, Coordinate cooperation between the site and Customer involved.

• Key point for the customer ensures normal flow very quickly.

• Key points for the site: characterize the problem in the PDCA completing 5W2H, doing first level analysis and send it to concern Customer