Business Operations Analyst

Key Responsibilities

• Analyze operational data to identify trends, inefficiencies, and improvement opportunities.
• Develop and maintain reports, dashboards, and performance metrics (KPIs).
• Support business planning, forecasting, and performance tracking.
• Collaborate with cross-functional teams to improve processes and workflows.
• Identify root causes of operational issues and recommend solutions.
• Assist in implementing process improvements and automation initiatives.
• Monitor business performance and provide actionable insights to leadership.
• Document processes, standard operating procedures (SOPs), and best practices.
• Support strategic initiatives and special projects.
• Ensure data accuracy and integrity across systems.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Finance, Economics, or a related field.
• 2–5 years of experience in business operations, analytics, or similar roles.
• Strong analytical and problem-solving skills.
• Advanced Excel skills (pivot tables, formulas, data analysis).
• Experience with BI tools (Power BI, Tableau, etc.).
• Familiarity with ERP or CRM systems (SAP, Oracle, Salesforce).
• Strong communication and presentation skills.
• English proficiency (if required in a global environment).

Key Skills

• Data analysis and interpretation
• Process improvement
• Critical thinking
• Attention to detail
• Project management
• Communication and stakeholder management

Key Performance Indicators (KPIs)

• Operational efficiency improvements
• Process cycle time reduction
• Cost savings / cost avoidance
• Data accuracy and reporting quality
• Project delivery timelines
• Business performance metrics