Collections Specialist

Responsibilities:

• Manage and monitor overdue accounts to ensure timely collections.
• Prioritize collections on large dollar amounts to drive working capital improvements.
• Communicate with customers through telephone and email to obtain payment information on outstanding receivables.
• Make outbound calls to direct customers with overdue payments to ensure timely resolution and payment collection.
• Maintain accurate records of customer interactions and payment statuses.
• Send statements, invoice copies, supporting documents to customers as required.
• Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools.
• Must recognize when to escalate account issues.
• Take the necessary actions to maintain the highest level of customer satisfaction.
• Provide timely assistance and resolution to customers on AR-related concerns.
• Negotiate payment schedules with customers, to allow for continued shipments, while eliminating the past due balance.
• Work closely with Sales, Customer Service, Pricing, Logistics, to resolve any issues. 
• Demonstrate a working knowledge of Brady’s invoices, sales orders, credits, debit memo, cash application, and customer’s purchase orders.
• Support team members and works toward accomplishing individual and team goals.
• Prioritize collections on large dollar amounts to drive working capital improvements.
• Understand and follow all Credit & Collection related policies and procedures.
• Assist with specific projects when required.
• Work closely with e-billing team to make sure invoices are uploaded to customer’s portals.
• Provide excellent customer service by addressing inquiries, resolving issues, and offering support to customers regarding their accounts.
• Collaborate with internal teams to resolve customer payment issues effectively.