North American Production Sharing de México, S.A. de C.V.

Customer Experience Associate

North American Production Sharing de México, S.A. de C.V.

Tijuana, Baja California

Julio 14 2026

Compartir:

Corporativo

North American Production Sharing Inc.

Giro

Maquiladora (Export.)

Actividad principal

Administración de maquiladoras.

Número de empleados

10000

Sitio Web corporativo

http://mi.empleonaps.com/

Datos de sucursal

*****@napsmexico.com

Vía Rápida Poniente 16955-58 Río Tijuana, 3ra. Etapa Tijuana, Baja California

Descripción y detalle de las actividades

  • Assists customers in navigating the company’s website, as well as creating or modifying custom designs.
  • Prepares quotes for each client.
  • Serves as a point of contact between clients and different departments within the company to ensure customer satisfaction.
  • Follows up with clients and ensures that the sales and customer service departments meet their needs.
  • Ensures the quality and effectiveness of their work, immediately notifying the Service Process Supervisor and/or Operations Manager of any issues identified so that appropriate support can be provided.
  • Supports the follow-up and investigation of customer complaints and inquiries.
  • Maintains effective communication with various departments.
  • Provides support and training to colleagues to ensure the optimal performance of their duties.
  • Ensures compliance with work instructions and standard operating procedures.
  • Provides technical support to clients for placing orders through the online portal, via phone, email, or chat.

Experiencia y requisitos

  • High school diploma or completed degree.
  • Computer proficiency and strong typing skills.
  • Advanced English proficiency.
  • Experience with CRM systems.
  • Strong problem-solving skills.
  • Teamwork skills.
  • +2 years of experience in customer service.
  • Proficiency in Microsoft Office Suite.

Available Shifts:

  • 1 opening from Monday to Thursday, 7:00 a.m. to 7:00 p.m.
  • 1 opening from Saturday to Wednesday, 7:00 a.m. to 5:00 p.m.
  • 1 opening from Saturday to Wednesday, 10:00 a.m. to 8:00 p.m.
  • 1 opening from Wednesday to Sunday, 7:00 a.m. to 5:00 p.m.
  • 1 opening from Wednesday to Sunday, 10:00 a.m. to 8:00 p.m.

Location:

Hacienda del Colorado 21603, Parque industrial, Presidentes

Beneficios

  • Beneficios de acuerdo a la LFT

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario
  • Tiempo completo

Estudios Carrera técnica

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No