Customer Quality Engineer (Otay)

The Mission:

As our CQE Engineer for the Mexico startup, you are the primary bridge between our manufacturing facility and our global customers. You will be responsible for translating high-level customer expectations into actionable factory-floor quality standards. You will play a pivotal role in securing customer trust through rigorous validation, transparent communication, and rapid-response problem-solving.

Key Responsibilities:

1. Customer Advocacy & Crisis Management

• Strategic Interface: Serve as the primary point of contact for Customer Quality and R&D teams regarding technical requirements and quality performance.
• Complaint Resolution: Lead the 8D Problem Solving process for all customer complaints, ensuring root causes are identified and permanent corrective actions are validated.

2. Product Lifecycle & Reliability Testing

• Reliability Oversight: Design and manage mass-production reliability testing (ORT - Ongoing Reliability Test) to ensure products meet long-term performance standards.
• Data Intelligence: Systematically collect, analyze, and report on field/factory quality data to identify trends before they become critical failures.

3. Quality System Architecture (Startup Focus)

• Documentation Standards: Create and maintain the technical "Quality Bible" for the plant, including Inspection Standards (SIP), Control Plans, and Golden Samples.
• Audit Leadership: Coordinate and lead customer site audits, ensuring the plant is "audit-ready" at all times and managing the closure of any findings.

4. Continuous Improvement & Follow-up

• Closed-Loop Quality: Drive cross-functional teams (PE, Production, Supply Chain) to execute quality improvement actions (CAPA) and verify their effectiveness on the shop floor.
• Requirement Deployment: Ensure that unique customer "Critical to Quality" (CTQ) requirements are clearly communicated and integrated into the local production lines.