Customer Service Executive

We are seeking a Customer Service Executive with a high level of English proficiency (minimum 90%). The selected candidate will be responsible for providing direct support to national and international clients, handling complaints, and following up on requisitions, ensuring a positive customer experience, resolving needs efficiently and providing operational customer support and order follow-up in a manufacturing environment.

This position serves as the primary communication link between customers and internal departments to ensure accurate order processing, timely deliveries, and customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for assigned customers.
• Handle calls, emails, and client requests in Spanish and English in a cordial and professional manner.
• Receive, register, and follow up on complaints, ensuring timely and proper resolution.
• Process client requisitions and coordinate with internal departments to meet requirements: planning and production, purchasing and materials, warehouse, quality, logistics and import-export.
• Maintain constant communication with clients to provide updates and solutions (order status updates related to production, delivery dates, shipments, and logistics).
• Prepare incident reports and provide feedback to the corresponding area to improve processes.
• Foster trust-based relationships and customer satisfaction.
• Support new customer and new product introductions.
• Track action items, meeting notes, and follow-ups with internal teams.
• Develop and implement strategies for client account growth and drive revenue growth
• Anticipate customer needs by following up with existing clients to offer new orders or additional services.