Estudiante Ingeniería , Logistica, para Customer Service

Actividades dentro del área de Customer Service, funciones administrativas y seguimiento a clientes.

Basic activities:

• Answers incoming emails and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks email & call types.

• Maintains support service levels and upholds Luxottica’s Customer Service standards.

• Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders.

• Follows up with Operations, carriers & Customers for on time wholesale shipping.

• Keeps track of wholesale shipments and BOLs for chargeback minimization.

• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.

• Performs all other duties as assigned. - SAP.

• Manejo de Excel / Computadora / Ingles Intermedio-avanzado / Trabajo en Equipo