Gerente de Partes

Parts Department Management

• Manage the daily operations and performance of the Parts Department.
• Establish and maintain effective procedures, controls, and service standards.
• Coordinate Parts activities with internal departments to support customer and service requirements.
• Ensure compliance with company policies, procedures, and safety requirements.

Inventory Management

• Maintain appropriate inventory levels based on demand and business requirements.
• Ensure accurate receiving, stocking, transfers, returns, adjustments, and inventory transactions.
• Conduct and coordinate cycle counts and physical inventories.
• Resolve inventory discrepancies and maintain accurate system records.

Purchasing & Supplier Management

• Coordinate parts purchasing and replenishment activities.
• Monitor purchase orders, backorders, availability, and supplier lead times.
• Maintain effective relationships with parts suppliers and monitor vendor performance.
• Review purchasing costs, invoices, returns, credits, and warranty-related parts processes, when applicable.

Parts Sales & Customer Service

• Manage Parts sales activities and achieve established sales and profitability objectives.
• Review quotations, pricing, gross margins, open orders, and backorders.
• Develop and maintain strong customer relationships.
• Respond to parts inquiries and resolve customer concerns in a timely and professional manner.

Financial & Performance Management

• Manage the financial performance of the Parts Department.
• Prepare and monitor the department budget.
• Monitor sales, gross margin, expenses, inventory investment, and profitability.
• Analyze monthly results and implement action plans to achieve departmental objectives.
• Prepare and review Parts performance reports and KPIs.

Team Leadership

• Lead, supervise, train, and develop Parts Department employees.
• Assign responsibilities and monitor productivity and performance.
• Promote teamwork, accountability, customer service, and continuous improvement.