Grupo TECMA

IT Help Desk (AR)

Grupo TECMA

Tijuana, Baja California

Hace una hora

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Correo de contacto

*****@tecma.com

Giro

Maquiladora (Export.)

Actividad principal

Prestadora de servicios administrativos principalmente a industrias maquiladoras.

Número de empleados

5000

Datos de sucursal

Pacífico 7630-4 Parque Industrial Pacifico Tijuana, Baja California

Descripción y detalle de las actividades

Job Objective:

  • To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.

Responsibilities:

  • Provide first-level technical support (Service Desk) to users.
  • Diagnosticate and resolve hardware, software, and network problems.
  • Install, configure, and maintain computer equipment.
  • Manage incidents and requests through ticketing systems.
  • Assist in the administration of systems and servers.
  • Provide support for enterprise applications (ERP, databases, etc.).
  • Document procedures, solutions, and technical configurations.

Experiencia y requisitos

Requirements:

  • 1 year of experience as an IT Technician, Service Desk Agent, or similar role.
  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • Excellent communication skills in English and Spanish.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
  • Experience using systems such as:
  • Windows 10 and 11
  • Windows Server
  • BarTender
  • SQL
  • SAP/Oracle
  • Bilingual

Beneficios

  • Beneficios de acuerdo a la LFT
  • Servicio medico

Número de vacantes 1

Área Informática/Sistemas/TI/Programación/Software

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario
  • Tiempo completo

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No