IT Support Analyst ( Maquiladoras experience)

VAPOTHERM leading medical device manufacturing

This person will be the go-to IT support for the plant as well as virtually supporting Vapotherm team members with IT-related issues.

– The Tijuana position is based out of our Tijuana Production facility and is a 100% onsite role.

The Senior IT Support Analyst supports end-user computing, manufacturing systems, infrastructure, enterprise applications, and cybersecurity initiatives while leading local technology projects, driving operational improvements, and ensuring compliance with corporate and regulatory requirements.

• Serve as the primary IT contact for Vapotherm’s Tijuana manufacturing facility, partnering with site leadership, vendors, and global IT teams.
• Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
• Deploy, maintain, and troubleshoot production-floor technology, including but not limited to workstations, scanners, tablets, printers, label printers, and related systems.
• Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
• Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
• Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
• Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Operations teams to support business-critical systems and technology deployments.
• Ensure compliance with corporate security, regulatory, and documentation requirements while maintaining IT asset inventories and site records.