Manager, IT Infrastructure & Operations

• Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent relevant experience considered.

• 7+ years of progressive IT infrastructure and operations experience, including at least 4 years leading and developing technical teams.

• Strong hands-on experience with enterprise networks, servers, virtualization, storage, backup and recovery, and infrastructure monitoring.

• Experience with identity and access management, directory services, and Microsoft 365.

• Working knowledge of cybersecurity practices, including infrastructure security, patching, vulnerability management, and incident response.

• Experience supporting multi-site operations; manufacturing, distribution, or warehouse environments required.

• Experience with IT service management, disaster recovery, and technology project implementation. • Demonstrated experience managing technology vendors, service providers, budgets, and multiple projects and priorities.

• Strong leadership, problem-solving, communication, and customer-service skills with the ability to work effectively across technical and business teams.

• Professional proficiency in English and Spanish.

• Ability to travel periodically to company facilities in Mexico and the United States (approximately 15–25%).

• Availability for after-hours and weekend maintenance windows and on-call escalation in support of continuous manufacturing operations. Preferred

• Experience with ERP environments; Infor Syteline / CloudSuite a plus.

• Database administration experience, including Microsoft SQL Server.

• Experience supporting engineering or design environments such as CAD and PDM.

• Experience with co-location or hosted data center environments, and with co-managed or outsourced security models.

• Experience supporting audited compliance programs such as ISO, C-TPAT, or SOC 2.