Program Manager (Otay)

The Mission:

You are the strategic link between the customer’s vision and our factory’s execution. Your goal is to lead the "Ramp-up" phase—ensuring capacity is ready, costs are controlled, and delivery targets are met with surgical precision.

Key Responsibilities:

1. Strategic Customer & Contractual Liaison

• Voice of Operations: Serve as the primary representative to customers for project status, operational health, and post-launch maintenance.
• Contractual Oversight: Participate in the review of RFIs (Request for Information), Statement of Work (SOW) documents, and Development Agreements to ensure operational feasibility.
• Change Management: Lead the implementation of major customer requirement changes after mass production starts, ensuring zero disruption to the supply chain.

2. NPI Transition & Ramp-up Leadership

• Launch Readiness: Interface with project teams during the pre-production phase to lead all operational activities for new product launches.
• Capacity Planning: Organize and lead critical capacity reviews to ensure the facility is equipped to handle projected volumes.
• Delivery Excellence: Oversee the high-pressure ramp-up phase, coordinating cross-functional resources (Production, Quality, Logistics) to meet aggressive delivery schedules.

3. Operational Architecture & Supply Chain

• Matrix Development: Define operational rules for new projects and develop supply chain management matrices to support them.
• System Mastery: Manage and optimize data flow within ERP systems and customer-facing portals to ensure 100% accuracy in order management.

4. Organizational & Financial Control

• Team Building: Direct the formulation of the operations team, including performance evaluation and culture building in a startup environment.
• Fiscal Management: Own the operational budget and execute cost-control strategies to ensure project profitability and sales target achievement.