Program Manager

• Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.

• Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.

• Ensures successful new product introduction:

• Executes to NPI standard process

• Understands and monitors S&OP

• Identifies and secures skills needed for effective transitions

• Sets appropriate expectations with customers

• Manages pricing and ECO prioritization during the process

• Understands and maintains customer product knowledge and roadmap

• Gains understanding of customer market and competition

• Establishes and monitors KPI’s related to E&O, PPV and inventory turns

• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.

• Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.

• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)

• Ensures appropriate attendees are well prepared for meeting, understanding data and issues

• Sets meeting objectives, develops agendas and tools to accomplish objective

• Prepares internal teams for meeting

• Aligns topics and presentations with customer prior to meeting

• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;

• Accountable for driving objectives related to continuous improvements & Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.

• Works with SCA to ensure resolution of excess and obsolete inventory issues. • Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses.