Sales Order Coordinator (Temporary 12 months)

Responsibilities/Functions

• Process customer purchase orders for consoles, treatment supplies, and other items as needed
• Answer customer inquiries from phone or email
• Work with the Outset Logistics team to provide shipping information for customers
• Ensure all customer account information is accurate and up to date
• Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition
• Set up new accounts as needed through CRM (Salesforce.com)
• Assist with the COR (Customer Onboarding Process)
• Process RMA’s/returns, credit and rebills, etc.
• Manage customer reorder process on accessories and disposables
• Understand and comply with all SOX requirements