Technical Sales Representative (Packaging Solutions Tijuana Division)

The main objective of this position is to provide excellent customer service, maintaining continuous contact with clients to ensure timely follow-up on purchase orders and their proper execution. This role will coordinate administrative and operational processes that contribute to achieving commercial objectives and supporting the company’s profitability.

Responsabilities:

• Efficiently process purchase orders received through electronic channels, ensuring compliance with established procedures.
• Review and analyze quotations, designs, and requests received from the Sales team, validating that all required information is complete and accurate to guarantee customer satisfaction.
• Provide continuous follow-up on order status, maintaining effective communication with customers and internal departments.
• Optimize the use of production and distribution resources by preparing efficient process routes for work orders and scheduling shipments.
• Maintain reliable and up-to-date information in the ERP system by entering and adjusting data for new and existing purchase orders.
• Ensure data accuracy in customer accounts through detailed review of inventories, purchase orders, and balances.
• Properly channel customer complaints or claims to the corresponding departments (billing, product, service) for investigation and resolution.
• Actively collaborate with Sales, Production, Planning, and Logistics teams to ensure timely and high-quality service.