Endpoint Operations Specialist

Objective

The Endpoint Operations Specialist is a 2nd-level operational role responsible for the stable, secure, and efficient operation of the endpoint management platforms, with primary focus on Microsoft Intune and Microsoft Configuration Manager (SCCM). The position executes established platform direction, standards, and architectures defined by the Endpoint Solution Specialists (3rd level). The role ensures consistent deployment, configuration, packaging, and lifecycle maintenance across the device fleet at scale, following agreed processes and governance. The specialist collaborates closely with Solution Specialists to implement technical decisions, perform operational troubleshooting, and maintain platform health.

Key Responsibilities

Platform Operations (2nd Level)

• Operate and maintain Microsoft Intune and SCCM configurations according to standards defined by Solution Specialists.

• Perform 2nd-level troubleshooting, incident resolution, device compliance investigations, and client health remediation.

Application Packaging & Deployment

• Package, test, and validate applications for enterprise-wide deployment following established packaging frameworks and guidelines.

• Execute deployments, staged rollouts, and update cycles at scale across the device environment.

Patch, Update & Compliance Management

• Execute defined patching strategies for operating systems and applications, including quality updates and feature updates.

• Support controlled rollout of updates, validating success rates and addressing deployment anomalies.

Lifecycle & Configuration Execution

• Carry out device lifecycle processes such as provisioning, Autopilot enrollment, re-provisioning, and decommissioning.

• Apply and maintain approved configuration baselines, security settings, and endpoint policies.

• Maintain accurate records of configuration changes, operational procedures, and device states.