Microsoft Core Infrastructure Operations Specialist

Objective:

The Microsoft Core Infrastructure Operations Specialist is responsible for the operational management, governance, and reliability of the organization’s Microsoft 365 platform and selected enterprise SaaS applications. The role ensures that collaboration, productivity, and integration services operate securely and efficiently through structured processes, lifecycle management, and adherence to security and compliance standards. The position serves as a central operational point of expertise for Microsoft 365 services as well as a defined set of smaller SaaS platforms, ensuring consistent governance, service hygiene, and user support across the application landscape. 

Key Responsibilities

Microsoft 365 Operations

• Operate, maintain, and support Microsoft 365 services including productivity, collaboration, security, and identity-related components.

• Conduct incident resolution, troubleshooting, root-cause analysis, and service optimization activities.

• Monitor operational health, capacity, and compliance of core services.

SaaS Application Portfolio Operations

• Manage a portfolio of smaller SaaS platforms used by business teams, ensuring stable operation, proper configuration, and compliant usage.

Governance, Compliance, and Security

• Ensure adherence to security, data protection, identity, and compliance requirements across Microsoft 365 and SaaS platforms.

• Maintain documentation, operational runbooks, and configuration records.

Operational Support & Stakeholder Collaboration

• Provide 2nd level support for Microsoft 365 services and assigned SaaS applications.

• Evaluate and handle service requests, balancing business needs with governance requirements.

Change & Lifecycle Management

• Maintain structured lifecycle processes for tenant configurations, SaaS platforms, accounts, policies, and integrations. 

Continuous Improvement

• Identify opportunities to enhance operational efficiency, user experience, and service reliability.