Ciudad Juárez, Chihuahua- Beneficios de acuerdo a la LFT
Giro
Maquiladora (Export.)
Actividad principal
Prestadora de servicios administrativos principalmente a industrias maquiladoras.
Número de empleados
5000
Sitio Web
Descripción y detalle de las actividades
We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.
Key Responsibilities
- Provide technical support to customers via phone, email, and remote communication tools.
- Troubleshoot technical issues related to industrial products and applications.}
- Assist customers with product operation, configuration, and application-related questions.
- Provide technical guidance related to electrical panels, VFDs, controls, and pump applications.
- Clearly communicate technical solutions and troubleshooting steps to customers.
- Collaborate with Product Managers, Support Teams, and technical development teams.
- Document customer issues, technical findings, and solutions.
- Identify recurring product or application issues and provide feedback to internal teams.
- Support connected industrial solutions and cloud-based applications.
- Maintain a high level of customer service and technical professionalism.
Experiencia y requisitos
- Advanced English (written and spoken).
- Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications.
- Experience in product or technical support.
- Strong troubleshooting and problem-solving skills.
- Ability to understand technical products and clearly explain solutions to customers.
- Knowledge or interest in connected solutions, IoT, and industrial applications.
Beneficios
Número de vacantes 1
Área Ingeniería
Contrato Permanente
Modalidad Presencial
Turno Diurno
Jornada Tiempo Completo
Horario
- Tiempo completo
Estudios Carrera con título profesional
Inglés Hablado: Avanzado, Escrito: Avanzado
Disponibilidad p. viajar Si