Global Telesourcing Mexico, S. de R.L. de C.V.

Información

Our Story Shipping call center solutions overseas has historically been about one thing—cost. Then Global Telesourcing defined a new offshore model, one that combines lower cost, better quality, and unbeatable results. Vision The story begins in the late 1990s when Bill Colton, now Global Telesourcing’s President, observed the benefits of Latin America as a call center location. He convinced his employer, Optima Direct, of the need to enter this emerging market, and helped establish operations in 12 Latin American countries Over three years, he was consistently impressed by a convergence of factors unique to his experience of the telemarketing world: •Hardworking, passionate agents who really understood U.S. language and culture •A world-class telecommunications infrastructure in key cities •An attractive economic proposition for premium-level service Understanding the potential to provide more than a low-cost alternative, Bill hoped to one day utilize his Latin America experience to set a new benchmark for quality.