Administrador de cuenta/Account Administrator

Key Responsibilities:

• Perform diversified duties designed to promote sales by providing efficient and effective customer service, fostering a positive company image, and generating external interest in the organization.
• Process and enter customer orders received via email accurately and in a timely manner.
• Provide quotations, pricing, and delivery information to customers, distributors, and manufacturer representatives.
• Prepare and send customer communications, including letters, quotations, and memorandums as required.
• Expedite orders through Production Planning and follow up on order acknowledgments and shipping dates.
• Proactively communicate any potential delays or issues to customers.
• Issue and maintain RMAs (Return Material Authorizations) and coordinate quality-related issues with internal departments.
• Provide timely updates to customers, representatives, and distributors regarding order status and quality concerns.
• Communicate relevant information, issues, and concerns to the Account Management Manager, upper management, and key stakeholders to ensure proper awareness and resolution.
• Support global activities within the Account Management department.
• Maintain accurate records and prepare and submit required reports.
• Ensure the work area is maintained in a safe, clean, and organized condition.
• Comply with all company policies, procedures, and regulations.
• Perform additional duties, projects, and assignments as required or directed by the supervisor