Customer Service (Mezzanine- 1st shift)

Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.

Responsibilities:

• Provide information to customers regarding pricing, lead times, and payment options.
• Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
• Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
• Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
• Update and reschedule delivery dates in the ERP system based on order tracking.
• Collect customer satisfaction data and conduct service surveys.
• Analyze forecasts for account managers.
• Manage and register quality returns (RMA’s) in the system.
• Serve as the first point of contact for clients.
• Maintain and build strong relationships with both internal and external customers.