Customer Success Manager

What You’ll Do:

• Staffing Management: Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
• Client Relations: Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
• Account Growth: Develop and implement strategies to grow client accounts and drive revenue growth.
• Cross-Department Coordination: Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
• Team Development: Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
• Operational Excellence: Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
• Process Optimization: Identify and implement process improvements that streamline workflows and elevate team productivity.
• Performance Oversight: Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement.
• Talent Acquisition & Integration: Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
• Stakeholder Engagement: Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
• Work closely with the CEO to grow the business unit and follow the vision for its development.