Customer Quality Engineer

The Intercompany External Quality Engineer serves as the primary liaison between the contract holding site of the company, a sub-tier / manufacturing site within Safran Cabin, and its aerospace customers on all quality-related matters. This role ensures requirements are clearly communicated, effectively addressed, and continuously monitored. The position supports the organization in maintaining compliance with AS9100 as well as other applicable aerospace regulatory & customer requirements, while driving customer satisfaction and product quality performance.

•  Act as the primary point of contact for customer quality representatives.
•  Manage customer communications regarding nonconformances, escapes, corrective/preventive actions, and quality performance issues.
•  Participate in customer audits, reviews, and program quality meetings.
•  Interpret and communicate customer contractual quality requirements to internal teams.
•  Collaborate with Program Quality Engineering, Program Management, Operations, Engineering, and Supply Chain to resolve quality concerns and prevent recurrence.
• Lead root cause analysis and corrective action activities (RCCA/8D) to ensure robust solutions.
• Support the contract review process by evaluating and clarifying customer-specific quality requirements, flow down and consumption.
• Monitor and analyze internal quality metrics (PPM, OTD, defect trends) against customer expectations.
• Ensure adherence to AS9100, ISO 9001, customer-specific standards, and regulatory requirements (FAA/EASA, NADCAP where applicable).
• Prepare and deliver regular quality performance reports for customers and senior leadership.
• Maintain records of quality escapes, customer communications, and corrective action responses.
• Support internal and external audits, ensuring timely closure of findings.
• Conduct/perform Quality System audits on intercompany facilities as required.
• Develop, maintain and report to management on Key Performance Indicators