Customer Service Representative

OVERVIEW:

The primary responsibilities are to provide exceptional Customer Service for the RB Academy Project, have the ability to answer all questions, concerns and comply with special projects related.  The customer service representative is also responsible for the reporting, registrations, payments and all duties related to our Training events.

POSITION RESPONSIBILITIES:

• Plan and coordinate training events that include but not limited to:
• Search for training locations in cities across the United States
• Search for catering services in cities across the United States
• Negotiation of location terms and agreements
• Event set-up, preparation and logistics
• Follow up after the Training is completed (Paperwork, grading exams and certificates)
• Plan and coordinate Live Streaming events
• Providing exceptional customer service for course registration and customer inquiries
• Provide real-time assistance to trainers and students
• Provide marketing support (Promotions, Bulletins, Website Administration)
• Communicate with Rain Bird customers, sales and distributors on regular basis
• Market training courses with/to sales force, distribution network and directly to customers
• Assist in the maintenance of the Rain Bird Academy database
• Provide data for monthly reports and accounting of revenue and expenses
• Provide backup assistance for Rain Bird Rewards Program, activities that include but not limited to:
• Enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the Rewards group.
• Answer Contractor calls related to inquiries with the program.
• Resolve customer inquiries in a courteous and professional matter, both outbound and inbound  
• Identify issues and areas of need and implement solutions
• Must meet and comply with department and company policies, procedures, objectives and regulations.