Senior Maintenance Engineer

Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Level Extensive Experience:

• Evaluates placement results of staff and equipment according to space planning and requirements.

• Coaches others on how to coordinate and maintain the flow of electricity within a physical space.

• Monitors environmental, safety and equipment requirements and conditions.

• Monitors and updates processes and procedures to develop and maintain security in the workplace.

• Interacts with customers and vendor support staff to resolve complicated problems.

• Participates in coordinating the design and construction of new or enhanced facilities.