Customer Services Rep

Main responsibilities

-Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.

-Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. -Updates databases with status of returned materials issues and accounts for returns inventory.

-Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.

-Ensure service information accessible by sorting and filing documents/forms.

-May schedule field service repair calls.

-Handles requests for additional company materials.

-Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.