Administrador de cuenta/Account Administrator
Coto Technology S. de R.L. de C.V.
Key Responsibilities: Perform diversified duties designed to promote sales by providing efficient and effective customer service, fostering a positive company image, and generating external interest in the organization. Process and enter customer orders received via email accurately and in a timely manner. Provide quotations, pricing, and delivery information to customers, distributors, and manufacturer representatives. Prepare and send customer communications, including letters, quotations, and memorandums as required. Expedite orders through Production Planning and follow up on order acknowledgments and shipping dates. Proactively communicate any potential delays or issues to customers. Issue and maintain RMAs (Return Material Authorizations) and coordinate quality-related issues with internal departments. Provide timely updates to customers, representatives, and distributors regarding order status and quality concerns. Communicate relevant information, issues, and concerns to the Account Management Manager, upper management, and key stakeholders to ensure proper awareness and resolution. Support global activities within the Account Management department. Maintain accurate records and prepare and submit required reports. Ensure the work area is maintained in a safe, clean, and organized condition. Comply with all company policies, procedures, and regulations. Perform additional duties, projects, and assignments as required or directed by the supervisor
Hace 14 horas en Mexicali
